2023 Planning Isn’t Business As Usual Economic headwinds coupled with unexpected trends in employment will make planning and budgeting for 2023 trickier than normal. Leaders must temper their overly optimistic predictions for budget increases with discipline and precision. Coming out on top in 2023? Those who prioritize investments that maximize revenue growth, profitability, and resilience […]
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Recession-Proof Customer Service Growing customer value is the new normal. Layoffs, budget cuts, inflation. The repercussions of the widely speculated macroeconomic conditions are finally dawning on businesses, customers, and employees. While companies are being extremely cautious about their spending, the truth is that businesses are still prioritizing investments in growing customer value through improved experiences.
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Freshworks CX for Retail_ Streamline Returns COVID-19 has changed the way we do business across every industry. Customers now expect digital and frictionless buyer journeys. During this time, retailers had the opportunity to transition further to online, which led to a surge in e-commerce sales. E-commerce sales increased by $244.2 billion or 43% in 2020,
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