Freshworks CX for Retail_ Streamline Returns

COVID-19 has changed the way we do business across every industry. Customers now expect digital and frictionless buyer journeys. During this time, retailers had the opportunity to transition further to online, which led to a surge in e-commerce sales. E-commerce sales increased by $244.2 billion or 43% in 2020, the first year of the pandemic, rising from $571.2 billion in 2019 to $815.4 billion in 2020.

Freshworks enables retailers to deliver friction free customer support through modernized agent interfaces, automations, and digital customer experiences.

When retailers deploy Freshworks with the strategies outlined in this paper, we typically see an improvement in revenue, a reduced overall operating cost by 50%, and improvement in CSAT.

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